DRAFT · not attorney-reviewed · not in effect
Refund Policy
Source: /workspace/ocean-ready/legal/refund-policy-draft.md. Principle: fix first; if we can’t fix it, full refund with Jonathan’s OK before money moves.
Courses
- Cancel 72+ hours before start: full refund or free reschedule
- Inside 72 hours: one free reschedule or 12-month store credit (cash refund only if law/Jonathan requires)
- We cancel (weather/safety/instructor): full refund or free reschedule
- No-show: no refund; courtesy reschedule at Jonathan’s discretion
- Removed for safety/policy breach: no refund
FOLLOW75 discounts refund at the amount actually paid.
Merch
Unworn with tags within 14 days: refund or exchange. Defective/wrong item: replace or refund (fix first).
Digital stencils
Generally non-refundable once delivered, except defective/wrong file. Fin sizes are estimates until verified on a real fin.
Enrollment Closer drafts refunds; Jonathan approves before any refund is issued.